City of Kitchener’s leading-edge implementation wins ESRI Canada’s Award of Excellence

April 07, 2009 -- London, ON – ESRI Canada recognized the City of Kitchener with an Award of Excellence at the Regional User Conference in London, Ontario earlier today. John Houweling, Ontario Regional Manager for ESRI Canada presented the award to recognize the city’s recent leading-edge system implementation that integrates Azteca’s Cityworks with Riva Modeling and SAP software.

“The City of Kitchener has made history – this is the first time that these best-of-breed solutions have been integrated to develop an enterprise-wide infrastructure management system,” said John Houweling. “The city worked closely with ESRI Canada, IDS Scheer and Loki Innovations to develop interfaces between the three solutions, and through remarkable teamwork, the project was completed one month ahead of schedule and on budget.”

In 2005, the city identified a need to replace aging financial and infrastructure management systems that were perpetuating inefficiencies throughout the organization. They partnered with IDS Scheer to implement an enterprise-wide solution that included Azteca’s Cityworks, SAP and RIVA software. The three products were amalgamated with existing corporate systems to merge financial and infrastructure data and promote an effective work order cycle.

The city had developed a centralized GIS and IT strategy several years ago that enabled Cityworks to be installed directly adjacent to existing corporate systems. As a result, integration was achieved with payroll, fleet and cashiering systems as well as the corporate database. There are now over 300 users who access the data on a daily basis.

“The implementation has enabled our operations, utilities, engineering and finance departments to work from the same GIS base data,” said Jeff Ham, Manager of GIS and Database Administration, City of Kitchener. “Our staff can now make operational and strategic decisions based on information that is synchronized across all corporate systems.”

Looking forward, the City of Kitchener plans to further enhance their enterprise solution by upgrading to Azteca’s Cityworks Server – a browser based system that leverages ESRI technology to provide capabilities above and beyond a core work management system.

About the City of Kitchener
Kitchener is centrally located in Waterloo Region, in the heart of southwestern Ontario. Kitchener has emerged as an innovative, creative and culturally diverse city. It offers the best of all worlds: a thriving, stable economy; universities and colleges; hospitals; modern recreational facilities; community centres; major shopping centres; museums; galleries; theatre and entertainment; and an airport with daily international flights. The corporation of the City of Kitchener employs close to 2,000 people. The city spent all of 2008 preparing for the launch of SAP and Cityworks; two new software systems that have made history by introducing the corporation to its first integrated solution, successfully combining important infrastructure management data with corresponding financial management.

About ESRI Canada
Established in 1984, ESRI Canada is a Canadian owned company specializing in geographic information systems (GIS) solutions. ESRI Canada distributes the world's leading GIS software including solutions from ESRI Inc., Miner and Miner, I.S.M. International Systemap Corp. and Azteca. In order to provide organizations with complete industry-specific solutions ESRI Canada has established an extensive business partner program that includes more than 130 Canadian organizations. ESRI Canada also provides professional services including consulting, training, technical support, and enterprise GIS implementation. ESRI Canada is a leader in providing world-class enterprise GIS solutions for many industries including public works, land management, utilities, defence, public safety, business demographics, education, natural resources and transportation. ESRI Canada has sixteen regional offices across the country, with headquarters in Toronto, Ontario. For more information, please visit or call 1-800-447-9778.

Media Contact:
Amanda Graff
Marketing and Communications Specialist
ESRI Canada
T: 416-441-6035 Ext 6308
E: Email Contact

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