Interactive 3D manuals increase customer appreciation and satisfaction
HAAR, Germany — (BUSINESS WIRE) — March 12, 2012 — pester pac automation GmbH has developed a new packaging machine operation concept for its customers that requires clear visualization and structured 3D images to help articulate the value of the product. The longtime user of SolidWorks® 3D CAD software turned to 3DVIA Composer™ to leverage its existing 3D design data in documentation, technical illustration, and for animation and interactive 3D applications. Using this wealth of 3D data, pester pac automation is now creating animated operating manuals, and circuit and pneumatic diagrams to provide better customer satisfaction due to a more detailed explanation of the product.
Since 2003, pester pac has relied on its 70 SolidWorks licenses to improve productivity and optimize design. According to Roland Janser, Head of Technical Documentation at pester pac automation GmbH, incorporating 3D into product documentation was the next logical step. “Documentation is very important to us. It helps us support optimum operation of every machine installed at a customer's site and ensures a long service life. We currently create all document images with 3DVIA Composer and will increase our use of 3D animations in the future. It's easier to explain how machines work using 3D images because they are more realistic.”
Upon delivery, each pester pac automation customer receives a customized documentation package, both in print and on an interactive CD. It includes all relevant machine documents, the operating manual and a spare parts catalog with corresponding exploded view drawings. The latter are created directly from the design data – item numbers are assigned automatically. There is also an interactive search function on the CD that customers can use to quickly find and directly order spare parts.
The advantages became apparent in May 2011 with the development of new machines equipped with an innovative SPS control system that enables simple operation and intuitive monitoring and control. A clearly laid out 15” touch-sensitive operation panel offers a convenient user interface. Clear visualization and high-quality, structured 3D images were created using 3DVIA Composer, making it easy for users to see all essential information at a glance on the operation’s machine’s panel. The panel’s interactive help screens, solution-oriented maintenance and error messages make navigation simple and quick in any situation.
3DVIA Composer enables users to quickly and easily convert 3D CAD data into realistic images or animations. These can be integrated into user manuals, installation guides, training documents, or marketing materials and help to precisely demonstrate and explain individual details, uses and functions. Using 3DVIA Composer helps overcome communication barriers, shortens the processing time for technical documentation and reduces translation costs.
Authorized SolidWorks distribution partner, Solidpro Informationssysteme GmbH, provided consulting and implementation of SolidWorks design solutions and 3DVIA Composer.
About pester pac automation GmbH
pester pac automation GmbH has been giving new impetus to pharmaceutical and cosmetic packaging for more than 40 years. With cutting-edge machine concepts that range from film wrapping and case packing to palletizing, the company, based in Wolfertschwenden, Germany, ranks among the leading companies in the sector. 450 employees are globally active in seven subsidiaries and 40 agencies that are part of a dynamic network for optimum packaging processes for multinational clients in the pharmaceutical and cosmetic industries. www.pester.com
About Solidpro Informationssysteme GmbH
Solidpro Informationssysteme GmbH is based in Langenau, Germany, and offers professional and customized comprehensive CAD solutions for design. With many years of experience, the authorized SolidWorks system vendor supports its customers throughout the entire process chain; from design, simulation, and production through to coupling the CAD system with PPS systems. www.solidpro.de
About Dassault Systèmes SolidWorks Corp.
Dassault Systèmes SolidWorks Corp., a Dassault Systèmes S.A. subsidiary, is a world leader in 3D solutions that help millions of engineers and designers succeed through innovation. Our products deliver an intuitive experience in product design, simulation, publishing, data management, and environmental impact assessment. For the latest news, information, or an online demonstration, visit our Web site ( www.solidworks.com) or call 1-800-693-9000 (outside of North America, call +1-781-810-5011).
SolidWorks is a registered trademark of Dassault Systèmes SolidWorks Corporation in the US and other countries. 3DVIA is a registered trademark and 3DVIA Composer is a trademark of Dassault Systèmes in the US and other countries. Other brand and product names are trademarks of their respective owners. © 2012 Dassault Systèmes SolidWorks Corp.