I liked the article, Bruce, and I have a feeling I know exactly which software you're talking about. But here's the catch - there are better things out there.
I used to use a CAD program - let's call it Brand I - that claimed to be super powerful, but I spent better than 20% of my time re-doing work and finding work-arounds. Everything from printing, to file corruption, to lost associativity, to crashes, to you name it. I felt exactly the way you wrote in your article.
When I switched companies and started using Brand S, 90% of the problems went away. Was it perfect? Could it do everything? Of course not, but my productivity went through the roof, and I'm now a happier guy. Reading your article made me think, "I remember those days."
There is better out there.