WOW! whatever software your using sounds like a doosey. Our software has bugs of course but doesn't sound anyway as nightmarish as you explain.
Bugs are inevitable and the sooner users accept it (like or not) the less pills you 'll need at night.
To give an example to defend the CAD companies for a second. Our software decided a few releases back to make their next release BUG-FREE!!. Yup you heard right BUG-FREE! They had devoted 100% of their R/D team to focus entirely on fixing ALL the bugs on the software without add ng any new features thus not to add a new variable into the mix. It took them almost 2 years to accomplish and you know what happened. The release came out and worked beautiful for all of 2 months. Why you asked, becuase todays software doesn;t rely on itself to perform many functions. Most if not all CAD software works on somethng called on operating system while is not property of the CAD company and thus lies the problem. The OS integrates various software suchs as MS office, Internet explorer, etc... all have the potential (and do) "attack" you CAD program. So our cad software compnay learned a hard lesson.
1.) Aftrer almost 2 years work basically all went down the tubes.
2.) By not introducing new features, they a) lost alot of competitive ground and advantages in the marketplace and b) disappointed the MAJORITY of the clients drooling for new features that all the friends are raving about who rather new tools over bugs.
The CAD software industry is so competitive this only shows that when a company wants to "do the right thing" is really hurts everyone. Funny how that works huh.
Anyway, happy to say our software company has regained its marketshare and is increasing.
Please dont take this the wrong way but;
- All bug fixes are FREE and usually very timely for the major ones.
- Beta Testing is needed to gain real-world conditions and at least they provide some really nice prizes to the top 3 testers.
- they do not "bundle" as you state. Everything is avaialbale to everyone.
- Offer free R/D discussions openly between end users and the R/Dteam on online forum.
So that being said. the only potential for a bug free CAD software is if they do it all, OS, Intenet, CAD, Office,etc... which is impossible.