The Combined Oracle and PeopleSoft would pose a threat to Siebel, according to a comprehensive new study of CRM by TheInfoPro
[ Back ]   [ More News ]   [ Home ]
The Combined Oracle and PeopleSoft would pose a threat to Siebel, according to a comprehensive new study of CRM by TheInfoPro

First findings from over 100 hour-long interviews with Fortune 1000 CRM decision makers

NEW YORK--(BUSINESS WIRE)--June 12, 2003-- The combination of Oracle and PeopleSoft would pose a threat to Siebel in the CRM market, according to a new study by NYC-based research network TheInfoPro (TIP).

Almost twice as many CRM professionals are planning to implement either Oracle or PeopleSoft CRM software compared to those planning to implement Siebel. The union of Oracle and PeopleSoft could pose a threat to Siebel because 60 percent of users say that greater integration of CRM with their ERP systems is "very important". Today, however, neither Oracle nor PeopleSoft is a serious contender in CRM. Their combined CRM customer base is only 13% of the 101 expert commentators interviewed by TIP compared to 37% who have implemented the industry leader. "Siebel is not vulnerable to the combination of Oracle and PeopleSoft now, but it will be in two years," reports David Taylor, PhD, Chief Research Officer of TIP, who designed the study.

Another significant finding from the study is that CRM suite spending has reached a plateau, with spending projections either the same or lower for 85 percent of users. Instead, most spending in 2003 and 2004 will be on CRM analytics and performance improvement. For example, in the next year, 28 percent of interviewees will be buying tools to integrate data from Web-based customers, 23 percent will purchase sales force analytics, and 23 percent will be implementing a common customer database. "These plans for major CRM purchases suggest that CRM is not dead, users just need both time and tools to digest all the customer data they are collecting," added Jon Gibs, TIP Research Director. Specific CRM analytics vendors that will benefit from these planned purchases include analytics vendors SAS and Crystal Decisions, as well as performance analysis vendors Cognos and Business Objects.

TIP conducted 101 hour-long interviews with CRM decision makers in Fortune 1000 companies including: Allstate, Hilton, Volvo and Lockheed Martin, capturing future spending plans, budgeted technology implementations and organizational issues. Detailed vendor ratings and rich narrative commentary, hallmarks of TIP's research process, were also captured on dozens of companies including Witness Systems,, e.Piphany, Onyx, Kana, Avaya, SAP, Accenture and IBM.

In addition to CRM, TIP studies the Storage, Information Security, and Networking sectors via an ongoing dialogue with over 450 IT decision makers pre-screened for sector expertise, from companies like Citigroup, BellSouth, Honeywell, P&G and Visa collectively known as the TIPNetwork. To learn more about TIP's independent, objective research process where results are delivered without any analyst spin or bias visit

             Deborah Morrella, 212/418-1352
Email Contact