"With an onslaught of software vendors seeking to capture the growth opportunity in the increasingly lucrative SMB segments, a leadership position will be awarded to those that shape their operating model around increasing customer value," says Judy Hodges, research manager, Small and Medium Business Markets: Enterprise Applications. "In such a highly competitive marketplace, improving customer value is a market leader's imperative."
Additional key findings examined in this IDC report include:
This IDC study, Worldwide Small and Medium-Sized Business Enterprise Applications 2008–2012 Forecast (IDC # 212353) provides a 2008–2012 forecast for the small and medium-sized business enterprise applications market. IDC defines small businesses as having 1–99 employees and medium-sized businesses as having 100–999 employees. The enterprise applications market is inclusive of the following segments: enterprise resource planning (ERP, which includes human capital management, financials, and manufacturing), customer relationship management (CRM), supply chain management (SCM), collaboration, enterprise asset management (EAM), product and portfolio management (PPM), product life-cycle management (PLM), and architecture, engineering, and construction (AEC). The forecast presented in this study represents IDC's best estimates and projections for the five-year forecast period and is based on reported and observed trends and events in 2007 and their predicted effects on the SMB enterprise applications market.
To purchase this document or inquire about more detailed analyses of the small and medium-sized business enterprise applications markets including vendor revenue and shares, which will be published later in Q2 2008 contact your IDC Account Manager or email Email Contact.
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