LAS VEGAS—(BUSINESS WIRE)—June 18, 2007— HP (NYSE: HPQ) today announced a significant expansion of its Business Technology Optimization (BTO) capabilities to help IT organizations improve efficiencies and deliver better business outcomes.
With major software updates and new services in its quality
management and service management offerings, as well as further
integration across its software product line, HP is enabling customers
to rapidly deliver IT projects and services to achieve on-time,
on-budget product introductions and increased profitability.
The expanded portfolio was unveiled at HP Software Universe, the
company's annual customer event focused on its software business and
related partners and resellers.
"With so much of business today relying on technology, CEOs need
IT more than ever to fuel growth," said Thomas E. Hogan, senior vice
president, Software, HP. "To help IT deliver the speed and agility the
business needs, HP BTO software and services provide a platform to
align with business requirements, automate for efficiency and increase
collaboration across functions."
According to a recently released study conducted by The Economist
Intelligence Unit on behalf of HP, companies are experiencing
unacceptable levels of IT delays. Although 62 percent of companies
surveyed said that faster IT meant higher profits, the study showed
that one in four IT projects are delivered late. Furthermore, majority
of those surveyed said no more than one in two IT initiatives produced
positive business outcomes.
This gap results from tight budgets and limitations imposed by
manual processes, point solutions and teams working in silos. To
address this growing gap, the HP BTO portfolio helps IT organizations:
-- Make sure IT and non-IT managers work on the same business
-- Speed up internal processes within IT functions such as IT
strategy, applications and IT operations; and
-- Automate processes across the different IT roles.
"As one of the world's largest hotel and leisure companies, we are
constantly identifying opportunities to grow our business online,"
said Todd Thompson, chief information officer, Starwood Hotels &
Resorts. "By giving us the ability to rapidly update our business
applications without compromising quality, HP Software helps us
improve the customer experience and increase the loyalty of the
hundreds of thousands of guests, business customers and travel agents
that use our reservation system every day."
Quality Management solutions
Updates to HP Quality Center software and HP LoadRunner software
as well as new quality management services include:
-- HP Quality Center Software -- Includes the first ever business
requirements and quality management capabilities fully
integrated in a single real-time system. This major new
release enables customers to adopt "agile testing" methods to
facilitate more frequent software releases while taking a
risk-based, business priority-driven view of quality
-- HP LoadRunner Software -- Enhancements help address the major
shift in the way IT will deliver applications over the
Internet, including advanced performance testing of Web
2.0-enabled service-oriented architectures and rich Internet
-- HP Quality Management Ecosystem -- Provides customers with the
broadest support for platforms, applications and environments
by allowing HP Software partners to develop and market test
accelerators for HP Quality Center and HP LoadRunner software.
-- HP Quality Factory Services -- Part of the HP Services
Application Lifecycle Optimization offering, this set of best
practices and services helps IT organizations successfully
implement improved application quality and performance,
"Demand for greater business agility is driving the majority of
new application implementations and changes, and it requires the
optimization of every aspect of the application's lifecycle," said
Thomas Murphy, research director, Gartner, an industry analyst firm.
"When it comes to delivering applications that meet the needs of the
business, quality assurance teams must look for ways to greatly
accelerate their testing cycles in order to meet increasingly
stringent schedules from business and application teams."
Service Management solutions
Enhancements to HP Service Management portfolio include
innovations in HP Change and Configuration Management Center, HP
Service Management Center software solutions, and new related
services. The offerings include:
-- HP Change Control Management Software -- Helps IT
organizations accelerate the delivery of change by automating
approval processes and eliminating the need for time-consuming
change advisory board meetings. This new software release is
part of HP Software's end-to-end change control solution.
-- HP Configuration Management Software -- Helps reduce the risk
of business disruptions by allowing customers to automatically
and reliably deploy new applications and operating systems,
such as Microsoft Windows Vista(TM) to the entire enterprise.
-- HP Best Practices for Service Center -- Provides pre-defined
ITIL processes for service management that helps IT
organizations accelerate HP Service Center deployment and
optimize its ongoing use.
-- HP Service Management Framework -- This new services offering,
which is a consolidation of HP's solutions, expertise,
methodologies and industry standards, including ITIL v3 and
COBIT, help IT partner with the businesses it supports, by
providing better governance, service management and
"At Northwest Airlines we are able to provide efficient and
reliable software services throughout our enterprise, in turn reducing
our costs of doing business," said Ken Gleason, manager client
products, Northwest Airlines, Inc. "HP Configuration Management
solutions have helped us successfully manage change across
business-critical applications, including those used at every airport
we service worldwide. We're confident that HP solutions will help us
reduce business risk, as we migrate our enterprise to Microsoft
Additional technology integration
Building on more than 75 integration points across its BTO
portfolio, HP unveiled new cross-product integrations that help
customers automate key processes across IT silos with a lifecycle
-- HP Universal CMDB -- The only configuration management
database (CMDB) built on dependency mapping and integrated
with help desk, change and configuration management and
business service management offerings. This helps reduce the
risk of business disruptions by ensuring a consistent
definition of a business service from the time it is ordered
from the service catalog, through change impact analysis and
approval, to the time it is deployed and monitored in
-- HP Service Center Software -- Several new integrations help to
better align the change request, approval and deployment
processes and accelerate delivery of IT services to business
users. For instance, HP Change Control Management and HP
Configuration Management are integrated with HP Service Center
to create a closed-loop change process and complete audit
trail for compliance purposes.