FISHER/UNITECH Launches New Website

TROY, Mich.—(BUSINESS WIRE)—September 27, 2006 12:00 am—

FISHER/UNITECH, a leading engineering technologies firm serving the Midwest, has announced a complete redesign of its website, The new website brings a substantial improvement to several company business processes. The site is completely integrated with the companys enterprise resource planning (ERP) system, bringing end users accurate, real-time information on education and events. The site incorporates the companys unique SupportExpress technical support and customer care portal and offers an e-commerce area for purchase of several products.

Benefits of the new website include a much easier to use interface and navigation system. Powered by FISHER/UNITECHs ERP system, the Education section includes a searchable database of SolidWorks� 3D mechanical design and COSMOSWorks� analysis software courses by class title, location or availability. Company events are presented the same way with a searchable database of topics, dates and times and also offer online registration.

Another important facet of FISHER/UNITECHs use of web technology is 3DU, an education venue that remains exclusive to the company within its immediate industry. With the new website, the company has integrated its 3DU.FUNTECH.COM website, created specifically for online courses, into the new interface to provide one point of entry for all course information and registration. 3DU.FUNTECH.COM, launched in February 2005, offers continuing education for SolidWorks users via an interactive online environment. FISHER/UNITECH is the only SolidWorks reseller in North America to offer staffed online courses delivering customers unparalleled convenience and flexibility.

The most unique portion of FISHER/UNITECHs web-based infrastructure is SupportExpress, the companys intuitive 24/7 technical support and customer care program. Fully integrated into the new website, SupportExpress can be accessed by visiting and clicking on Support.

Access to SupportExpress is available only to FISHER/UNITECHs maintenance contract customers, who are also entitled to software upgrades, parts coverage, free update training courses and power users clinics.

Users can open a technical support case online, via e-mail or toll free phone. Customers may also check the status of their case online at anytime. If a technical support case warrants, the companys Virtual Advisor capability enables FISHER/UNITECH support engineers to view and take control of a customers desktop over the web. Virtual Advisor also offers an instant remote technical support session for users, easy data transfer of files via the internet and accurate system information and screen capture transferability.

More than just a technical support tool, SupportExpress is a full-service customer care portal offering online bill paying and transaction history, a searchable knowledge base, viewable quotes, orders and return request capability, and e-commerce with secure shopping cart functionality.

The infrastructure of FISHER/UNITECHs website provides increased efficiency, e-commerce expansion capability and a platform for continued growth.


FISHER/UNITECH, established in 1993, provides Product Lifecycle Management solutions to discrete manufacturing companies. The company's focus is on process improvement for product development. Process improvement is obtained through the integration of advanced software solutions to replace legacy systems. The applications include CAID, CAD, CAM, CAE, PDM, KBE, Reverse Engineering and Rapid Prototyping. Professional services are offered for design automation and data management which provides customers with a full service, one-stop source for complex PLM systems. The company offers advanced web-based delivery of education programs with its interactive, instructor-led 3DU. Please visit the company's website at or call 800-816-8314.


Lisa Van Giesen, 248-577-5100, ext. 7129
E-Mail: Email Contact
Charles Hess, 248-577-5100, ext. 7106
E-Mail: Email Contact

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