FISHER/UNITECH, a leading engineering technologies firm serving the Midwest, has announced a complete redesign of its website, http://www.funtech.com. The new website brings a substantial improvement to several company business processes. The site is completely integrated with the company’s enterprise resource planning (ERP) system, bringing end users accurate, real-time information on education and events. The site incorporates the company’s unique SupportExpress technical support and customer care portal and offers an e-commerce area for purchase of several products.
Benefits of the new website include a much easier to use interface and navigation system. Powered by FISHER/UNITECH’s ERP system, the Education section includes a searchable database of SolidWorksï¿½ 3D mechanical design and COSMOSWorksï¿½ analysis software courses by class title, location or availability. Company events are presented the same way with a searchable database of topics, dates and times and also offer online registration.
Another important facet of FISHER/UNITECH’s use of web technology is 3DU, an education venue that remains exclusive to the company within its immediate industry. With the new website, the company has integrated its 3DU.FUNTECH.COM website, created specifically for online courses, into the new interface to provide one point of entry for all course information and registration. 3DU.FUNTECH.COM, launched in February 2005, offers continuing education for SolidWorks users via an interactive online environment. FISHER/UNITECH is the only SolidWorks reseller in North America to offer staffed online courses delivering customers unparalleled convenience and flexibility.
The most unique portion of FISHER/UNITECH’s web-based infrastructure is SupportExpress, the company’s intuitive 24/7 technical support and customer care program. Fully integrated into the new website, SupportExpress can be accessed by visiting http://www.funtech.com and clicking on Support.
Access to SupportExpress is available only to FISHER/UNITECH’s maintenance contract customers, who are also entitled to software upgrades, parts coverage, free update training courses and power user’s clinics.
Users can open a technical support case online, via e-mail or toll free phone. Customers may also check the status of their case online at anytime. If a technical support case warrants, the company’s “Virtual Advisor” capability enables FISHER/UNITECH support engineers to view and take control of a customer’s desktop over the web. Virtual Advisor also offers an instant remote technical support session for users, easy data transfer of files via the internet and accurate system information and screen capture transferability.
More than just a technical support tool, SupportExpress is a full-service customer care portal offering online bill paying and transaction history, a searchable knowledge base, viewable quotes, orders and return request capability, and e-commerce with secure shopping cart functionality.
The infrastructure of FISHER/UNITECH’s website provides increased efficiency, e-commerce expansion capability and a platform for continued growth.
About FISHER/UNITECH ( www.funtech.com)
FISHER/UNITECH, established in 1993, provides Product Lifecycle Management solutions to discrete manufacturing companies. The company's focus is on process improvement for product development. Process improvement is obtained through the integration of advanced software solutions to replace legacy systems. The applications include CAID, CAD, CAM, CAE, PDM, KBE, Reverse Engineering and Rapid Prototyping. Professional services are offered for design automation and data management which provides customers with a full service, one-stop source for complex PLM systems. The company offers advanced web-based delivery of education programs with its interactive, instructor-led 3DU. Please visit the company's website at www.funtech.com or call 800-816-8314.