Manufacturers are looking to multiple technology areas to assist their operational and horizontal outsourcing strategies. For operational outsourcing, control of key data and processes needs to be retained. Horizontal outsourcing on the other hand requires strong service level agreements and a smooth transition. This brief highlights two approaches (PLM and BPO) that support manufacturers.
Scope of this title:
-- This brief covers product lifecycle management (PLM) as a technology that can support operational outsourcing for manufacturers.
-- Business process outsourcing (BPO) is discussed within this brief and is followed by a detailed market assessment.
Highlights of this title:
-- For manufacturers to effectively outsource all or part of their operations, the management of data and intellectual property is a major issue. If manufacturers wish to outsource some or all of their production, efficient communication and data transfer is required.
Reasons to order your copy:
-- See how PLM technology can support operational outsourcing within the manufacturing industry.
-- Understand how BPO services can benefit manufacturers, and the structure that such agreements can take.
-- Assess the size of the global BPO market within the manufacturing industry across four key BPO segments.
Topics Covered OUR VIEW CATALYST SUMMARY METHODOLOGY ANALYSIS PLM supports manufacturers who wish to utilize operational outsourcing Collaboration on design is a key feature of PLM Support for the input of contract manufacturers helps maximize the outsourcing agreement PLM helps to integrate the output from outsource design partners Security remains a key issue, but PLM can handle it well Manufacturers can allow outsourcers access to internal systems An external platform provides additional security for manufacturers PLM helps manufacturers assess the impact of an outsourcing-related problem Metadata can automatically be associated with a specific product Manufacturers seek to derive value from progressive BPO strategies BPO contracts can take various forms, but normally break down into two categories Manufacturers have the opportunity to outsource a number of different business functions Finance and accounting helps manufacturers comply with regulation and focus on their core competency Human resource management is one of the more popular functions to be outsourced Manufacturers can improve their customer relationship managements by outsourcing its processes Supply chain management outsourcing is a small segment of the market, but growing quickly Outsourcing brings multiple benefits to manufacturers faced with increasing market and internal pressures The market for BPO services in the manufacturing industry is continuing to grow The worldwide market for BPO services will grow at a steady rate The finance and accounting segment is growing, but at a decreasing rate Human resource management is still growing, and at a faster rate too Customer relationship management outsourcing is the largest component of the BPO market Supply chain management is growing at the fastest rate, but still remains the smallest contributor to BPO APPENDIX Definitions Extended methodology Further reading Ask the analyst List of Tables Table 1: The Global market for BPO services within manufacturing (2002-08) Table 2: The Global market for finance and accounting BPO services within manufacturing (2002-08) Table 3: The Global market for HRM BPO services within manufacturing (2002-08) Table 4: The Global market for CRM BPO services within manufacturing (2002-08) Table 5: The Global market for supply management BPO services within manufacturing (2002-08) List of Figures Figure 1: Our view of PLM Figure 2: The Global market for BPO services within manufacturing (2002-08) Figure 3: The Global market for finance and accounting BPO services within manufacturing (2002-08) Figure 4: The Global market for HRM BPO services within manufacturing (2002-08) Figure 5: The Global market for CRM BPO services within manufacturing (2002-08) Figure 6: The Global market for supply management BPO services within manufacturing (2002-08)
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