W.L. Gore & Associates, Inc. Reduces Customer Response Time from Days to Minutes Across Global Teams with Synergis Adept EDM Software
Achieves Business Objective for Global Design Collaboration
Quakertown, PA, June 20, 2006 — Synergis Software, an independent division of Synergis Technologies, Inc., today announced that W.L. Gore & Associates is able to reduce its response to customer requests across its trans-global teams from two days to 15 minutes as a result of deploying Synergis Adept® engineering and product data management (EDM/PDM) system. W.L. Gore & Associates, pioneers of using GORE® ePTFE membranes for air filtration applications, needed a software system that would link design centers in the U.S. and U.K. and allow access from multiple manufacturing locations around the world.
“After searching and evaluating multiple EDM software packages, Synergis Technologies was the only company we felt had a solution that would work globally. Other companies talked about being able to link multiple locations. Synergis was able to demonstrate it with existing customers,” said Gregory Ayres, Gore’s ERP Division Champion.
Currently Gore has 15 licenses being accessed by 60 users spread across the U.S., U.K., mainland Europe and the Far East. Being a global company allows Gore to use international time differences to its benefit and the Synergis license policy gives them the flexibility to take full advantage of this. Having the option to lock or assign licenses to specific users means they don’t need to worry about the main users being locked out when they need immediate access. Additionally, the security features in Adept fit in with Gore’s plans perfectly, as the company was able to allow users access without fear of compromising its data.
The advantages of Adept can be easily recognized when evaluating a specific project. Ayres explains, “We have taken numerous orders in both continents where the design actually originated on the other side of the world. This usually occurs when a multinational company purchases or opens a facility in a new region which uses the same filtration equipment as the parent. In the past, if the request was taken after the originating design office had gone home for the day, the remote manufacturing site or sales office would have to wait until the responding design office could contact the originating design office and have the design information emailed over. Response to the customer could be 24 to 48 hours or up to 72 hours if it fell on a weekend. With Adept, our associates are able to review the design and answer the customer inquiry immediately, regardless of where the design originated. In fact, when design information is required, we decreased customer response time from 24 to 48 hours to less than 15 minutes. We now have the ability to reduce the design time by sharing design workload between the two design teams.”
About Synergis Software
Synergis Software, a proven leader in EDM solutions since 1989, provides customers with an expert resource for all pre- and post- data management implementation requirements. Its Synergis Adept system works with multi-CAD product design environments including AutoCAD, Autodesk Inventor, and SolidWorks software. For more information or to register for a live presentation of Synergis Adept, please contact Synergis at 215-529-9900/800-836-5440 or visit
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GORE is a trademark of W. L. Gore & Associates, Inc. All products are trademarks or registered trademarks of their respective companies. Copyright 2006 Synergis Technologies, Inc. All rights reserved.