Media Advisory - PTC (Nasdaq: PMTC), the Product Development Company, today announced the expansion of it's Global Maintenance Support Program to include 24 hour x 5 days - Gold level technical support as the standard for all PTC maintenance customers.
The Gold Support Package includes telephone support from a global team of more than 200 ISO certified technical experts using one common database. Active maintenance customers receive automatic shipment of new software releases and have anytime access to a suite of web support tools including a knowledge database populated with over 25,000 documents. Regularly scheduled live "tips and techniques" webcasts help users increase proficiency and productivity without ever leaving the office by providing time-saving software usage techniques.
Customers can additionally supplement their free upgrade to the Gold Support Package with a selection of flexible Premium Support Options including:
- 24 x 7 expanded telephone support extending coverage through the weekend
- Technical Support Account Manager
- Dedicated Technical Support Engineer
- Software Upgrade Installation Management
"PTCs decision to provide every customer with Technical Phone Support 24 hours, 5 days a week will be a great benefit to us", said Wade McNabb, Director CAD/CAM/CAE Center of Excellence, American Standard Companies. "This will improve the benefit we have already found with PTC's Technical Support Account Manager program, which was new for us this year. Increasingly, we find ourselves working with Global suppliers and we are often working outside of normal business hours. PTCs Web support tools are extraordinarily helpful, but calling on trained PTC engineers to assist us after hours as we try to meet critical milestones within our project will clearly help our productivity."
"We're committed to helping our customers achieve product development success by providing a comprehensive suite of maintenance support options." said Joseph Quarella, vice president global maintenance support marketing. "Our new offering responds to our customer's changing needs as their suppliers and end users become more geographically diverse and more technically sophisticated."
Visit http://www.ptc.com/support/maintenance/index.htm for more information.
PTC (Nasdaq: PMTC) provides leading product lifecycle management (PLM), content management and dynamic publishing solutions to more than 40,000 companies worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries. PTC is included in the S&P 500 and Russell 2000 indices. For more information on PTC, please visit http://www.ptc.com.