Oracle Implementation Enables Food Storage Manufacturer to Reduce Costs and Improve Communication With Sales Force
The Florida-based company deployed Oracle Collaboration Suite products including Oracle Email, Oracle Calendar and Oracle Files, and the Oracle Portal to enhance functionality of Tupperware's information portal called MyTupperware.com. MyTupperware.com is used by Tupperware's U.S. sales force for sales and marketing information as well as to access order entry information in one central repository. The Oracle implementation has enabled Tupperware to produce better-managed and streamlined communications with its sales force and internal lines of business. Both are now able to independently access and manage specific information on the website and therefore reduce their dependence on their information technology (IT) department.
"We believe that enabling rich collaboration and communication across all levels of our sales force is critical to Tupperware's continued leadership," said Donna Tesmer, director of IT, Tupperware. "The Oracle products have enabled us to reduce overall costs with the ability to push portal updates to employees, resulting in improved response rates and reduced IT support for maintenance."
"We were also able to reduce integration and hardware costs by leveraging Oracle Real Application Clusters and Linux Grid infrastructure," said Phil Smart, senior manager of applications development, Tupperware.
In addition, Tupperware reduced storage costs with the ability to store single copies of relevant files in the MyTupperware environment, it reduced Help-Desk inquiries, and Oracle Collaboration Suite Email helped enable the company to increase brand awareness by providing all consultants with the "@tupperware.com" email address.
The company was faced with several challenges when it licensed Oracle Collaboration Suite and Oracle Portal last year. Tupperware needed a collaboration solution that was scalable enough to support adding about 5,000 users a month, and send emails to distribution lists of up to 10,000 recipients at a time. The company required a system that also provided role-based access to proprietary documents, so individuals and groups could access the information securely. Finally, the company needed a seamless interface to its existing business applications.
"Organizations like Tupperware need a unified workplace -- a single, cohesive, collaborative environment that provides controlled access to information, streamlines business processes and is scalable enough to address the needs of the rapidly-growing organization," said Rob Koplowitz, senior director, Oracle Collaboration Suite. "The combined power of Oracle Collaboration Suite and Oracle Portal addresses Tupperware's needs by consolidating the typical information used by Tupperware employees into a single, massively scalable repository - all accessed via rich productivity tools on the front-end."
About Oracle Collaboration Suite
Oracle Collaboration Suite is the first enterprise-class collaboration product built on the right architecture: Oracle Database and Oracle Application Server. The result is a solution that is secure, reliable, highly scalable and enables organizations to drive down total cost of ownership. It is built on a service-oriented architecture that allows collaboration to become a seamless part of the application infrastructure, helping drive higher efficiencies and levels of productivity. Oracle Collaboration Suite 10g is the foundation for the collaboration-enabled enterprise and is a part of the Oracle Fusion Middleware family of products that help organizations achieve greater agility, make better-informed business decisions and more easily integrate data and processes across disparate IT systems -- including technologies from Oracle and other vendors.
About Oracle Portal
Oracle Portal 10g is a complete and integrated framework for developing, deploying and managing enterprise portals. It enables secure information access, self-service publishing, online collaboration and provides a unified view into key business processes. Built on open standards, Oracle Portal is a secure, scalable and highly available portal platform for organizations to conduct business with customers, partners and suppliers.
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