September 13, 2012 - The market-leading manufacturing software for cabinets and casegoods, Cabinet Vision, is launching three new advanced training courses in the autumn.
Looking in detail at the Screen-To-Machine Centre, the Bid Centre, and CAD title blocks and drawings, the new courses are aimed at helping users manage their software without having to dip into its extensive helpfiles or contact the support team.
They will form part of Cabinet Vision’s wider training strategy, which includes elearning courses, webinars, esupport forum, and the global support portal. The subjects are also included as bite-sized tasters in Cabinet Vision’s basic course, but a survey, run by Business Manager Marie Cassidy amongst customers, highlighted the three topics as a priority for additional, advanced training.
“The basic course explains the software’s broad aspects, then we provide more specific, customised training for each customer during installation and integration, along with giving additional training on a consultancy basis where required. This new training will help customers use Cabinet Vision to take their business to the next level much quicker than at the moment.”
A number of self-pace elearning courses are geared towards advanced users. Subjects include how to produce perfect rendering, User Created Standards, and the Bid Centre showing the best way to price materials and jobs. “Customers download any of the six courses from the Cabinet Vision website, and can learn at their own pace, at any time they choose.”
Following the success of Cabinet Vision’s popular webinars in the United States, they were launched in the UK in the Spring. The hour-long sessions are held every fortnight, each covering a particular feature or aspect in detail. Recent topics include how to back up and restore data, how to transfer data from one computer to another, and Advanced CAD and drawing templates. Delegates watch the live presentation on their computer screen, and have the opportunity to ask questions via the phone link.
“All aspects of our training combine to put users in total control of their software, enabling them to get the very best out of it.”
Global Support Portal and esupport
The Global Support Portal is a two-way communication channel. As well as customers logging requests for support – of which 84 per cent currently receive an initial response within an hour and 55 per cent are actually resolved within three hours – they can also use the portal to access helpfiles and upgrades.
“Around 30 per cent of customers use it regularly for all its functionality, while a further 15 per cent download builds of the software and documentation but prefer to log support cases by telephone,” says Marie Cassidy. “It gives customers greater flexibility to do what they want, when they want – they have 24-hour access for logging calls, downloading software and finding information.”
Esupport is Cabinet Vision’s fast-growing online community, now with more than 9,500 users around the world. Queries are logged on the forum and can be answered from anywhere in the world by other users who have resolved the issue. The queries range from simple design questions, through to technical aspects.
“Another user provides the answer almost every time, but if it hasn’t been resolved within an hour, then technical support staff who monitor the forum from the UK and USA will log a response to ensure the service remains instantaneous.”