Survey: Vast Majority of Customers Would Recommend CD-adapco

New York and London. April 27, 2011

CD-adapco released the results of its annual customer satisfaction survey today. Conducted during February and March 2011, the survey elicited a response from 11% of CD-adapco's 8000 strong user base, including both software and services customers, from across industry and academia.

The survey results reveal outstanding levels of customer satisfaction, based upon fulfilling increasingly sophisticated simulation requirements, and consistently delivering tangible benefits that increase innovation and reduce cost.
Of users that replied to the survey:

  • 95% reported that they were either “satisfied” or “very satisfied” with CD-adapco’s software, support and services.
  • 97% would recommend CD-adapco.
  • 90% regularly use STAR-CCM+, whereas a third are regular users of STAR-CD
  • 20% typically employ mesh sizes of over 10 million cells, 0.4% regularly use meshes of a billion cells or more.

The results of the survey came as no surprise to CD-adapco Senior VP Dr. Bill Clark: “These excellent levels of customer satisfaction are with our overall software renewal rate, and demonstrate that customer satisfaction is the key reason we have been able to organically grow our business at over 17% a year, for the past five years.”

The survey results also demonstrate the level of technical sophistication of CD-adapco’s user community. 75% regularly deploy transient simulation, 53% simulate problems involving multi-phase flow and 36% regularly employ moving meshes.

CD-adapco's purpose is "Engineering Success,” helping customers to succeed through the application of engineering simulation, driving innovation in their products AND reducing the engineering time and cost associated with bringing those products to market. When asked what tangible benefits they had achieved through the software, 97% reported achieving at least one of the following innovation increasing, or cost reducing, benefits:

  • Better insight into underlying physical phenomena 70%
  • Improvements in product quality 56%
  • Reduction in number of prototypes 54%
  • Better meet client requirements 36%
  • Faster time to market 32%
  • Fewer field failures 23%
  • Reduced manufacturing costs 22%
  • Avoided product recalls 8 %

Realized individually, any of the six benefits described above is likely to yield significant bottom-line benefits for an organization that successfully adopts simulation technology. However, the real benefit of engineering simulation is that even if you are seeking to realize a single specific benefit, the ancillary benefits of increased engineering insight will inevitably lead to a better overall product. In the survey, 76% of respondents claimed to have realized two or more of the benefits, 35% four or more, and 3% all eight.

However, no-one at CD-adapco is resting on their laurels, says Clark: “Since we began conducting the survey, we have managed to consistently increase our customer satisfaction score, from 90% in 2006 to over 95% in 2011. We will be considering all the responses carefully, and engaging anyone that was not completely satisfied, to find out how we can serve them better in the future.”

###



Read the complete story ...


Review Article Be the first to review this article
ESPRIT CAD/CAM software: The only CAM SOFTWARE you will ever need.

3D systems: Explore The possiblities of 3D printing

Editorial
Jeff RoweJeff's MCAD Blogging
by Jeff Rowe
Getting Started With IoT In A Box
Jobs
Senior GIS Analyst for Data Transfer Solutions, LLC at Orlando, FL
CADD Software Developer for Seattle Public Utilities at Seattle, WA
Upcoming Events
SOLIDWORKS Hands on Test Drive - San Diego - GoEngineer at GoEngineer - San Diego 16880 West Bernardo Drive, Suite #140 San Diego CA - Jul 10, 2015
SOLIDWORKS Hands on Test Drive - Santa Ana - GoEngineer at GoEngineer - Santa Ana 1231 E. Dyer Road, Ste 150 Santa Ana CA - Jul 10, 2015
SOLIDWORKS Hands on Test Drive - Salt Lake City - GoEngineer at GoEngineer - Salt Lake City 1787 Fort Union Blvd. Suite #100 Salt Lake City UT - Jul 10, 2015
The Future Of Making Things: Trends You Can't Afford To Ignore at 44045 Five Mile Rd. Plymouth MI - Jul 15, 2015
Virtalis: Test drive Visionary Render VR



Internet Business Systems © 2015 Internet Business Systems, Inc.
595 Millich Dr., Suite 210, Campbell, CA 95008
+1 (408) 850-9202 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation GISCafe - Geographical Information Services TechJobsCafe - Technical Jobs and Resumes ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy Policy Advertise