DUBLIN — (BUSINESS WIRE) — May 26, 2010 — Research and Markets ( http://www.researchandmarkets.com/research/ec24bd/2009_top_product_l) has announced the addition of the " 2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results" report to their offering.
In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally. 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1-10 scale per KPI.
- Key finding: most important customer satisfaction KPIs Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.
- Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.
- Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates
Industry: Sourcing: Industry Specific BPO
Keywords: product, lifecycle, management, engineering, solutions, engineered, outsourcing, business, process, BPO, PLM, design, portfolio, data, manufacturing, systems, development, software, on-demand, regulatory, integration, technologies
Key Topics Covered:
BLACK BOOK METHODOLOGY
HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 2010-12
TOP 20 PLM AND ESO VENDORS
STOP LIGHT SCORING KEY
OVERALL KPI LEADERS
INDIVIDUAL KEY PERFORMANCE
- Larsen & Toubro
- Dassault Systems
- ITC Infotech
- Tata Consultancy Services
- Altair Engineering
- Mahindra Satyam
- Atos Origin
- Hewlett Packard
For more information visit http://www.researchandmarkets.com/research/ec24bd/2009_top_product_l
Research and Markets
Laura Wood, Senior Manager,
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Fax (outside U.S.): +353-1-481-1716