New Geomagic Online Support Center Delivers 24/7 Knowledge Base and Customer Resources

RESEARCH TRIANGLE PARK, N.C. — (BUSINESS WIRE) — June 23, 2009 Geomagic, the world leader in digital shape sampling and processing (DSSP) software, has launched a new online support center to more efficiently serve, support and engage with customers and partners on a 24/7 basis.

“Geomagic’s support has always been a great asset – it’s like having a team of researchers helping to solve problems and create individualized solutions,” says Jason Luke, an industrial designer with Carlson & Co., a Los Angeles-based engineering and fabrication company. “The online support center extends the Geomagic knowledge base on the web, providing a wealth of resources that are easy to access and use anytime, anywhere.”

Everything to help customers succeed

Features of the new Geomagic support center include:

  • A fully-searchable Knowledge Base with nearly 500 support references created by professionals who have resolved issues for Geomagic customers. The Knowledge Base is constantly updated, expanded and refined to ensure customers have the latest information.
  • User guides, tutorials and videos that lead users through the workflows of products such as Geomagic Studio 3D modeling software and Geomagic Qualify 3D inspection software.
  • Downloads of products, plug-ins, file converters, drivers and other resources.
  • A Troubleshooter that guides customers through a step-by-step process to find answers to critical questions.
  • The ability to submit a support ticket and track its status, provide feedback, and contact nearby Geomagic service representatives.

“Support is a major component in our commitment to provide the best possible customer experience,” says Steven Perkins, Geomagic technical support manager. “The Geomagic online support center delivers on our company tagline, ‘the magic of making it simple.’”

About Geomagic

Geomagic ( www.geomagic.com) simplifies digital shape sampling and processing ( DSSP) for more than 8,000 professionals in industries such as automotive, aerospace, medical devices and consumer products. The company’s products and services are used to enable mass customization with the same efficiency and cost as mass production, improve dental care with individually designed devices, speed time to market for consumer products, automate inspection for better quality in dramatically less time, increase safety for NASA shuttle missions, and optimize design for everything from racing cars to blimps. Geomagic has headquarters in Research Triangle Park, N.C., subsidiaries in Europe and Asia, and distributors worldwide.

Geomagic, Geomagic Studio and Geomagic Qualify are registered trademarks of Geomagic Inc.



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