Reduces Operator Costs and Improves Customer Service through Remote Diagnostics for Network ConnectivityORLANDO, Fla., March 2, 2015 — (PRNewswire) — CableLabs Conference --
- Extends Broadcom's field-proven downstream Full Band Capture remote diagnostic tools to upstream analysis
- Provides operators the ability to remotely detect and locate upstream ingress/burst noise sources
- Complements Broadcom's portfolio of spectrum analysis technology to reduce cable operators' total cost of ownership for customer premises equipment (CPE)
Broadcom Corporation (NASDAQ: BRCM), a global innovation leader in semiconductor solutions for wired and wireless communications, today announced the world's first upstream diagnostic analyzer technology. The new offering will help cable multi-system operators (MSOs) remotely detect and locate upstream noise sources in real time, enabling proactive diagnosis and resolution of subscriber's network connectivity issues without costly service calls or truck rolls. This upstream diagnostic analyzer technology is supported in Broadcom's portfolio of DOCSIS 3.0 and 3.1 products. Visit www.broadcom.com to learn more.
"Over the lifespan of a CPE product, the operational expenses associated with servicing and troubleshooting can easily dwarf the initial capital expense," said Jay Kirchoff, Vice President of Marketing, Broadcom. "For the first time ever, operators will be able to remotely detect and locate ingress noise sources in the return-path spectrum without the cost of deploying technicians into the field and without disturbing a customer's service."
Broadcom's new upstream diagnostic analyzer technology is part of Broadcom's portfolio to provide cable MSOs with effective, cost-efficient products that reduce overall operational expenses. In addition to Broadcom's field-proven downstream Full Band Capture (FBC) diagnostic technology for broadband and video traffic monitoring, the new upstream diagnostic analyzer complements Broadcom's Wi-Fi Insight for pinpointing and solving consumer connectivity problems, IEEE1905 for visibility and management into subscriber's home networks and Broadcom's FastRinstall process.
"Comcast is committed to finding ways to continuously improve our service to customers," said Patrick O'Hare, Comcast Senior Vice President of Field Operations. "We already utilize Broadcom's Full Band Capture remote diagnostic technology for diagnosing video and broadband traffic issues for our subscribers. With this new upstream diagnostic analyzer technology, we can further extend our customer service capabilities and make another huge stride in reducing the total cost of ownership of CPE."
Key Features of the Upstream Diagnostic Analyzer
- Locates ingress/burst noise to a single CPE
- Utilize multiple CPEs to isolate exact location of the noise source
- Information and spectrum analysis is available via existing Simple Network Management Protocol (SNMP) or web user interface
- Real-time diagnostic information without impact to customer experience
Broadcom's upstream diagnostic analyzer is available on Broadcom's portfolio of currently shipping cable gateway silicon products.
Broadcom Corporation (NASDAQ: BRCM), a FORTUNE 500® company, is a global leader and innovator in semiconductor solutions for wired and wireless communications. Broadcom® products seamlessly deliver voice, video, data and multimedia connectivity in the home, office and mobile environments. With one of the industry's broadest portfolio of state-of-the-art system-on-a-chip solutions, Broadcom is changing the world by Connecting everything®. For more information, go to www.broadcom.com.
Broadcom®, the pulse logo, Connecting everything® and the Connecting everything logo are among the trademarks of Broadcom Corporation and/or its affiliates in the United States, certain other countries and/or the EU. Any other trademarks or trade names mentioned are the property of their respective owners.
Isa Loundon Flaherty
T. Peter Andrew
Vice President, Treasury & Investor Relations
Director, Investor Relations
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SOURCE Broadcom Corporation; BRCM Broadband & Cable
BRCM Broadband & Cable