System Connects People, Processes and Information to Improve Service and Customer Outcomes
NEEDHAM, Mass. — (BUSINESS WIRE) — June 16, 2014 — Manufacturers, equipment operators and service providers are evolving their business models to drive higher customer value and profitably grow service revenue and market share by bringing new and differentiated product and service offerings to market. To enable these offerings, PTC (Nasdaq: PTC) today announced the PTC Service Lifecycle Management (SLM) System for product-smart service. The PTC SLM System provides an integrated set of innovative solutions that enable a service leader to plan, execute and optimize service across their entire network, regardless of task, role, product or geography.
The arrival of the Internet of Things (IoT) era means manufacturers and service providers are facing new and complex challenges to stay competitive and grow profitably in a smart, connected world. Potentially every device in the office, factory or home, on the road, air and, sea, in cities and farms could be connected, drastically changing how products and systems are created, operated, and serviced. As real-time data is captured, organizations will need to analyze and share the data across their extended enterprise and ecosystem to assure optimal product performance, use, sustainability, and reliability.
“PTC has a history of providing innovative solutions to the manufacturing industry,” said Sumair Dutta, chief customer officer, The Service Council. “The PTC SLM System offers a complete view of the service lifecycle, which enables OEMs and service providers to optimize product and service performance to complement improved design and manufacturing capabilities.”
Historically, service teams have been focused on optimizing functional processes such as customer support, parts management and pricing, technical and part information, warranty management, etc. This disconnected and siloed approach has challenged organizations to deliver on increased customer and market demand for products and services. The PTC SLM System, coupled with PTC’s deep domain expertise, provides organizations with the technology and best practices to compete in a global, connected world that demands service excellence and competitive differentiation.
The PTC SLM System was purpose-built for product smart service and provides a single service view that addresses the complexities and dynamics of a global service ecosystem to optimize each service event for the service worker at the point of service and for the service manager for real-time operations decision making.
With the PTC SLM System, customers can maintain and analyze service and product history from a single unit, fleet or entire installed-base perspective for continuous product and service improvement.
“As products and systems become smart and connected, and companies continue to shift their business models from products to services, organizations must adopt an end-to-end system approach to service process transformation and optimization,” said Lee Smith, divisional general manager, SLM Segment, PTC. “The PTC SLM System is architected to connect product design with service planning and execution throughout the extended service network allowing companies to leverage service as a market differentiator that drives customer value, revenue growth and sustainable competitive advantage.”
- PTC SLM System resource center
- Oxford Economics, The Service Imperative (eBook)
- Connect Your Global Service Organization (video)
- PTC Live Newsroom
PTC (NASDAQ: PTC) enables manufacturers to achieve sustained product and service advantage. PTC's technology solutions help customers transform the way they create, operate and service products for a smart, connected, world. Founded in 1985, PTC employs approximately 6,000 professionals serving more than 28,000 businesses in rapidly-evolving, globally-distributed manufacturing industries worldwide. Get more information at www.PTC.com.
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