A comprehensive support, education and upgrade program for all Dental System users
3Shape’s LABcare™ package is automatically given to every 3Shape Dental System™ subscribed user. LABcare™ is designed to give labs a competitive edge, a future secure CAD/CAM investment, and plenty of added value because it directly addresses support, training, and upgrading - 3 critical areas for labs using digital technologies.
Copenhagen, February 21st, 2013. 3Shape, a technology leader in 3D scanning and CAD/CAM software for dental applications, presents its new LABcare™ program, a customer-centric business model that backs labs with an efficient support network, new technologies through annual upgrades, and access to training and other learning channels such as webinars, videos, etc. LABcare™ is an integral part of a lab’s 3Shape Dental System™ and annual subscription.
“We designed our LABcare™ concept by carefully examining what labs truly need after going digital,” says Rune Fisker, VP Product Strategy at 3Shape. “We looked closely at our existing services and invested in optimizing each area while adding a range of new service offerings to create a program of uniquely high value.”
makes Dental System
™ a future-secure investment
“We believe that a lab’s CAD/CAM investment should maintain long lasting high value and that no matter the system chosen, successful application of digital technologies does not end with purchase and installation alone,” says Flemming Thorup, President & CEO at 3Shape. “LABcare is designed to help lab technicians exploit the full potential of their system, ensure optimal up-time, and not have to worry about their software’s ability to compete with other systems.”
3Shape’s LABcare™ helps labs stay competitive in an industry influenced by continuous technology changes and increasing regulatory demands. Every year, 3Shape’s global innovation center, with over 140 developers, creates a new major Dental System™ software version – incorporating the accumulation of the previous year’s on-going market research, direct requests from labs, and interaction with dental professionals.
Access to annual system releases, plus continuous updates and changes, are included in 3Shape’s LABcare™ package. Releases and updates include new functionality, tools, more indications, added libraries, and beneficial interfaces to 3rd party systems. The system upgrade concepts built into LABcare™ are to ensure that once a lab choses a 3Shape system, it can rest assured that the system will continually grow stronger and more versatile rather than older. 3Shape additionally gives users access to various scanner trade-in programs, allowing them to upgrade their scanner and PC at attractive prices.
Training and competence development
Ongoing training will help lab technicians exploit the full potential of their system’s many functionalities. The 3Shape Academy provides access to training initiatives including free online webinars, extensive learning materials, and selected hands-on training courses. The possibilities and features available in 3Shape’s Dental System™ increase every year, and the 3Shape Academy strives to ensure that 3Shape’s users have the opportunity to keep up-to-date.
Support & Service
LABcare™ gives subscribed users access to 3Shape’s worldwide support network that is structured to provide rapid assistance when and where they need it – in their local language and time-zone. 3Shape boosts its first-line reseller support network with its own second-line support force of over 30 in-house experts covering over 12 languages. 3Shape has dedicated Support & Service centers in all major regions including the US – east and west coasts, South America, Scandinavia, Germany, Italy, Poland, Ukraine, and China. 3Shape’s centers provide local hardware maintenance and diagnostics services performed by authorized technicians.
3Shape LABcare™ in a nutshell
Major system and feature upgrades
A new system upgrade every year with new functionality, new design tools, new service options and new indications.
Updates, additions and minor changes throughout the year including libraries, interfaces and new functionality.
On-line information services
Access to 3Shape’s online Trainings Center with manuals, training videos, and more. News, tips & tricks plus relevant information directly to the user’s mailbox.
Knowledge and competence gaining services
Local hands-on training by 3Shape certified experts and open 3Shape training courses at selected events and 3Shape centers. 3Shape provides free On-line webinars for all subscribed users.
Extensive support & service backing
Access to worldwide support network with local 1st line support provided by certified 3Shape representatives and 2nd line support force of 3Shape experts for special cases. Strategically placed Support & Service centers worldwide.
- Access to 3Shape’s special “Scanner Trade-in” programs to upgrade the user’s scanner and PC at attractive prices.
3Shape is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions designed for the creation, processing, analysis and management of high-quality 3D data for application in complex manufacturing processes. 3Shape envisions the age of “full digital dentistry,” and its more than 140 developers provide superior innovation power toward reaching this goal. 3Shape’s flexible solutions empower dental professionals through automation of real workflows, and its systems are applied in thousands of labs in more than 90 countries worldwide, putting 3Shape technologies at the peak of the market in relation to units produced per day by dental technicians. With TRIOS, 3Shape now brings its vast expertise and innovation power directly to dentists. 3Shape boosts its first-line distributor support network with a second-line support force of over 30 in-house experts placed in 5 support and service centers strategically located around the globe. 3Shape is a privately-held company headquartered in Copenhagen, with the market’s largest team dedicated to scanner and software development for the dental segment based in Denmark and Ukraine, production facilities in Poland, and Business Development & Support Offices at several locations in Europe, in North and South America and in Asia.
For further information regarding 3Shape, please refer to www.3shapedental.com. Visit us on www.facebook.com/3shape, or view our mobile site on m.3shapedental.com
|3Shape (Corporate headquarters)
Holmens Kanal 7
1060 Copenhagen K, Denmark
Phone: +45 70 27 26 20
Room 906, Tower A, Eton Plaza
69 Dongfang Road
Shanghai 201-120, China
Tel: +86 21 5835 2281
| 3Shape North America
571 Central Avenue, Suite 109
New Providence, New Jersey 07974
Tel: +1 (908) 867 0144