Deltek Receives 2012 MarketTools Achievement in Customer Excellence Award

Deltek is now a five-time winner of the prestigious Achievement in Customer Excellence (ACE) award recognizing leaders in using enterprise feedback management (EFM) to increase customer satisfaction and improve business results

HERNDON, Va. — (BUSINESS WIRE) — February 29, 2012 — Deltek, Inc. (Nasdaq: PROJ), the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced it has won a 2012 MarketTools ACE Award. This is the fifth year that Deltek has won this accolade, demonstrating Deltek’s commitment to providing outstanding customer support.

The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.

Deltek earned the MarketTools ACE Award based on global customer support satisfaction, measured by the customer feedback program managed by Deltek’s Customer Care team.

In addition, Deltek also received an Honorable Mention for the ACE Award for Best Use of EFM in the Contact Center. This honor recognizes those that best use an enterprise feedback management (EFM) solution to capture, analyze and act upon feedback to improve contact center operations and results. Deltek’s Honorable Mention is awarded based on the company’s outstanding performance in feedback processes and commitment to satisfaction and loyalty in the contact center.

“We are honored to be awarded the MarketTools ACE Award for the fifth year in a row. This recognition is a testament to our dedication in delivering the best Deltek experience possible to our 1.9 million users worldwide,” said Garland Hall, Executive Vice President of Customer Care. "Our Customer Care team is dedicated to providing our customers with the tools and support they need to maximize their use of Deltek’s industry-leading solutions. This recognition is a tribute to our entire support team and their outstanding performance.”

"We are delighted to recognize Deltek as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc. “We are proud that Deltek relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”

About the MarketTools ACE Awards

Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error. For more information about the MarketTools ACE Awards, please visit
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About Deltek

Deltek (Nasdaq: PROJ) is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 15,000 organizations and 1.9 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.®

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