Microsoft Publishes Case Study for First Tech Direct's Recent Microsoft Dynamics CRM Online Implementation for Saab North America

ROYAL OAK, Mich., Jan. 26, 2012 — (PRNewswire) — First Tech Direct, a Microsoft Gold Certified Partner focused on helping companies manage their business processes more effectively and efficiently, is pleased to announce the release of a Microsoft authorized case study on its recent Microsoft Dynamics® CRM Online implementation for Saab North America. This case study, written by Microsoft, highlights the many benefits and rapid implementation of Microsoft Dynamics CRM Online that Saab North America was able to immediately receive in just 30 days by First Tech Direct.

 

When Saab North America divested from General Motors (GM) in 2010, it needed to build out its own IT infrastructure. Saab's need to establish a call center and to roll out a coinciding customer relationship management (CRM) solution to support its sales, marketing, and service efforts. To meet their unique business requirements, they turned to First Tech Direct.

"As part of our divestiture, we were switching to Microsoft Outlook from Lotus Notes. In addition, we relied heavily on Microsoft Office applications. Because Microsoft Dynamics CRM Online worked with and like those applications, we felt it would help us dramatically reduce training and meet our aggressive go-live date," says Craig Whaley, CIO of Saab North America.

Working with its Microsoft partner First Tech Direct, Saab North America proceeded to roll out Microsoft Dynamics CRM Online in only 30 days, incrementally customizing the solution and providing training to its call center team. With Microsoft Dynamics CRM Online, the company benefits from an easy-to-adopt, low-risk solution, including the complex TREAD Act reporting. Because of this, Saab North America saved time and avoided the risk that comes with establishing its own IT team to support the solution, building out an infrastructure, and then implementing an on-premises solution.

CLICK HERE to download the case study.

About First Tech Direct

First Tech Direct delivers industry expertise as a leading provider of Microsoft Dynamics® business solutions; including Microsoft Dynamics® AX, Microsoft Dynamics® GP, Microsoft Dynamics® SL and Microsoft Dynamics® CRM. Our team of CPAs, MBAs, Microsoft Certified Professionals, and Microsoft Certified Master Consultants are committed to help organizations plan and implement total business solutions. First Tech Direct also provides PTC®'s (The Parametric Technology Corporation®) range of Product Lifecycle Management (PLM) solutions for discrete manufacturing companies. Our expertise with improved information access and management, system integration, custom development, training and proven methodologies will help organizations leverage the technology that we provide to stay profitable and competitive in today's economy.

About Saab Automobile AB and Saab Cars North America

Saab cars reflect the brand's unique Scandinavian design ethic, which is fused with its aircraft engineering heritage. The company is a global premium car maker with a distinguished history of innovation. It is recognized for its pioneering role in turbo charging, as well as occupant safety and the introduction of flex-fuel technology through Saab BioPower. Saab Automobile AB currently employs approximately 3,800 staff in Sweden, where it operates world-class production and technical development facilities at its headquarters in Trollhattan, 70 km north of Gothenburg. Saab Cars North America is located in Royal Oak, Michigan, employing approximately 45 people responsible for sales, marketing and administration duties for the North American market.

The names of actual companies and products mentioned herein may be the trademarks or registered trademarks of their respective owners.

For additional information:

First Tech Direct
Valerie Silvani, Director of Marketing
P. 248.291.0138  x108
Email: Email Contact   

 

This press release was issued through eReleases(R).  For more information, visit eReleases Press Release Distribution at http://www.ereleases.com.

 

SOURCE First Tech Direct

 




Review Article Be the first to review this article

SolidCAM - See it Live

Featured Video
Jobs
Associate Packaging Engineer for Unilever at Englewood Cliffs, New Jersey
Senior Account Manager, Utilities for RAMTeCH Software Solutions, Inc. at Stillwater, Minnesota
GIS Engineer III for Nebraska State Government at Lincoln|, Nebraska
GIS ANALYST for Cobb County Government at Marietta, California
Vice President, GIS Business Unit for RAMTeCH Software Solutions, Inc. at Stillwater, Minnesota
Upcoming Events
6th OpenFOAM Conference 2018 at Radisson Blu Hotel, Hamburg Airport Flughafenstraße 1-3 Hamburg Germany - Oct 23 - 25, 2018
ASSESS 2018 CONGRESS at Chateau Elan Winery & Resort 100 Rue Charlemagne, Braselton GA - Oct 28 - 30, 2018
MEMS & Sensors Executive Congress—MSEC 2018 at Silverado Resort and Spa 1600 Atlas Peak Road Napa CA - Oct 28 - 30, 2018
OpenFOAM Conference North America 2018 at Holiday Inn & Suites Farmington Hills - Detroit NW 33103 Hamilton Court Farmington Hills MI - Oct 30, 2018
Kenesto: 30 day trial



Internet Business Systems © 2018 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation GISCafe - Geographical Information Services TechJobsCafe - Technical Jobs and Resumes ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy PolicyAdvertise