Cost, inflexibility and underperformance are top ERP headaches for mid-sized firms

ERP market leaders, SAGE, SAP and Microsoft Dynamics, are not delivering says new research

18 October 2011, UK – The big hitters in Enterprise Resource Planning (ERP) are failing to meet the needs of medium-sized firms, according to new research published today by Intact Software, conducted by YouGov. The research shows that business management software is now widespread in medium-sized firms with 61 per cent using at least one of the three most well known brands, SAGE, SAP and Microsoft Dynamics. However, 75% of these respondents are experiencing problems and many want to replace their systems, citing maintenance costs (33 per cent), inflexibility (19 per cent) and underperformance (23 per cent) as some of the main issues.

Only 6 per cent of the (18) SAP users and 8 per cent of the (26) Microsoft Dynamics users surveyed like their system and don’t want to replace it. Upgrade costs may be driving this with 56 per cent of SAP users and 38 per cent of Microsoft Dynamics users citing problems in this area. More than half (58 per cent) of respondents said that a main reason ERP implementations fail is because the software fails to match the business processes and 37 per cent said the software is not fit for purpose.

The research coincides today with the launch of Intact Software’s next generation ERP platform, Intact iQ, a highly customisable business management/ERP solution that Intact claims can be delivered and implemented up to 80 per cent faster than competing products.

“ERP systems should fit a business – not the other way around. It is very worrying to see that for many medium-sized companies, the solutions currently available are by and large failing to deliver,” said Paul Marry, CEO Intact Software. “We respect that customers want to run their business the way they want it to be run and believe Intact iQ offers them a real alternative; a framework that flexes to cost-effectively and quickly create an entirely customised solution, growing and adapting to satisfy present and future needs.”

The survey found that the top three problems encountered with business management software or ERP systems are:

1.Costly to upgrade (30 per cent of respondents)

2.Costly to maintain (22 per cent of respondents)

3.It is inflexible and cannot adapt to meet changing business needs (20 per cent)

Leeds-based electrical engineering company, Scattergood and Johnson is the first firm to replace several of their business process tools with Intact iQ. Commenting on the deployment, Robert Hargreaves, CEO at Scattergood & Johnson said, “We didn’t want to compromise our day to day business processes but we needed to improve information flow across our branches. After several previous attempts at replacing our systems we were cautious to put it mildly. Intact iQ provided us with a single system that replicated and integrated our processes across Sales, Finance, Stock and Purchasing. We are benefitting from the latest technology, including workflow and alerts and have every confidence that Intact iQ will improve our service levels today and support our growth tomorrow.”


All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 137 IT and finance middle managers and above, in firms with between 50 and 999 employees, excluding companies in public and financial sectors. Fieldwork was undertaken between 4th - 7th October 2011. The survey was carried out online.

Review Article Be the first to review this article

Featured Video
Mechanical Engineer I for Air Techniques, Inc at Melville, NY
Proposal Support Coordinator for Keystone Aerial Surveys at Philadelphia, PA
Upcoming Events
The Rise of Mechatronics at Dassault Systèmes San Diego 5005 Wateridge Vista Drive San Diego CA - Sep 12, 2017
The Rise of Mechatronics at Buca di Beppo - Pasadena 80 West Green Street Pasadena CA - Sep 13, 2017
The Rise of Mechatronics at Dassault Systèmes Santa Clara 3979 Freedom Circle, Ste 750 Santa Clara CA - Sep 14, 2017
The 30th Annual Integrated Process Excellence Symposium & Training at Wyndham Grand Bonnet Creek Resort Orlando FL - Sep 18 - 20, 2017
Kenesto: 30 day trial

Internet Business Systems © 2017 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation GISCafe - Geographical Information Services TechJobsCafe - Technical Jobs and Resumes ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy Policy Advertise