Total Quality Management (2nd Edition)
by Dale H. Besterfield , Glen Besterfield , Carol Besterfield-Michna



List Price: $110.00
Amazon Price: $22.00
You Save: $88.00 (80%)



Editorial Reviews
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.* NEW-Extensively improves chapters on leadership, customer satisfaction, employee involvement, continuous process improvement, and ISO 9000. * NEW-Provides four new chapters on: * Failure Mode and Effect Analysis (FMEA). * Total Productive Maintenance (TPM). * ISO 14000. * Management Tools. FEATURES * Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as: * Leadership (i.e., the role of senior management, core values, seven habits of highly effective people, communication, and strategic planning). * Customer satisfaction (including their perception of quality, feedback, and translating needs into requirements). * Employee involvement (motivation, empowerment, team training, unions, and more). * Performance measures (its basic concepts, quality costs). * Fully explores TQMs tools and techniques, with informative discussions on a variety of topics, such as: * Statistical process control (including the Pareto diagram, statistical fundamentals, and variable control charts). * Benchmarking (its definition, planning, and how to learn from and use the data and findings). * Experimental design (basic statistics, hypotheses, orthogonal design, fractional factorials, and more). * Products liability (including its history, safety law, defenses, and future). * Eases the learning process for students with an accessible approach and refined mathematical techniques (which are reduced to simple mathematics or developed in the form of tables and charts).



Book Details
  • Media : Hardcover
  • Publisher : Prentice Hall (1998-11-13)
  • Language : English
  • ISBN : 0136394035
  • Amazon.com Sales Rank : # 3,887,162 in Amazon.com Books Sales

SolidCAM: Program your CNCs directly inside your existing CAD system.


Featured Video
Jobs
Mgr Mechanical Engineering 2 for Northrop Grumman at Melbourne, FL
Sr. Mechanical Engineer for Kateeva at Newark, CA
Senior Design Engineer for Kaman at Gilbert, AZ
MECHANICAL ENGINEER for Peter R. Thom and Associates at ORINDA, CA
Upcoming Events
Solidworks World 2017 at Los Angeles CA - Feb 5 - 8, 2017
Design & Manufacturing at Anaheim Convention Center Anaheim CA - Feb 7 - 9, 2017
ACE 2017 Nashville at Nashville TN - Mar 21 - 23, 2017
Innorobo 2017 at Docks de Paris Paris France - May 16 - 18, 2017
MasterCAM



Internet Business Systems © 2017 Internet Business Systems, Inc.
595 Millich Dr., Suite 216, Campbell, CA 95008
+1 (408)-337-6870 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation GISCafe - Geographical Information Services TechJobsCafe - Technical Jobs and Resumes ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy Policy Advertise